Thank you for choosing UrbanTech Services. We are committed to providing our customers with quality IT services, training, and recruitment services. We understand that sometimes circumstances may arise that require you to cancel your order or request a refund. Our Cancellation/Refund Policy is designed to help you understand our policies in such situations.
Cancellation Policy
- Services: If you have subscribed to any of our IT services and wish to cancel your subscription, you may do so by notifying us in writing at least 15 days before the end of the subscription period. No refunds will be issued for cancellations made after this period.
- Training: If you have registered for any of our training programs and wish to cancel your registration, you may do so by notifying us in writing at least 10 days before the start of the training program. A cancellation fee of 25% of the total program fee will be charged. No refunds will be issued for cancellations made less than 10 days before the start of the training program.
- Recruitment: If you have hired our recruitment services and wish to cancel the agreement, you may do so by notifying us in writing at least 30 days before the start of the agreement period. No refunds will be issued for cancellations made after this period.
Refund Policy
- Services: We offer a 100% refund for the first month of subscription for our IT services if you are not satisfied with the services. No refunds will be issued for subsequent months.
- Training: We offer a 100% refund if you cancel your registration for a training program at least 10 days before the start of the program. No refunds will be issued for cancellations made less than 10 days before the start of the program.
- Recruitment: We do not offer any refunds for our recruitment services.
Refunds will be processed within 15 business days of the cancellation request. All refunds will be issued in the same form of payment that was used to make the original purchase.
If you have any questions about our Cancellation/Refund Policy, please contact us at support@urbantechservices.com.
